Google Suite Support Specialist

Client Services · Quito, Pichincha
Department Client Services
Employment Type Full-Time
Minimum Experience Entry-level

We are looking for an experienced, self-motivated, detail-oriented, collaborative, and
results-driven G Suite Support Specialist looking to catapult his/her self, our clients, and
his/her colleagues through hard work. Be able to learn fast, keep up with the latest
technology developments, present confidently, communicate effectively, and grow-all while
keeping our customers happy. Position includes organizing, implementing, and managing
projects; learning about and implementing new technologies; and interacting with customers
to deliver outstanding customer service and value. Because we are growing, there is a lot
of room for growth within Wursta! This position is remote and will be supporting a US based
company

Why Wursta?

At Wursta, we hire motivated people and give them autonomy, training, and resources to
solve problems for our clients and deliver excellent results. We focus on generating value
and are obsessed with internal and external improvement and growth. And our results
speak for themselves. We have created a new breed of consultants and technical experts
in the enterprise cloud industry that combine strong technical know-how with ingenuitive
and effective process improvements.

Educational Qualifications
Graduation in Computer Science, Information Technology, Electronics & Communication,Computer Applications.
Required Working Experience

2 - 5 years
● Working knowledge of DNS
● Working knowledge of any mail server. Preferred G Suite admin
● L2 and L3 level support
● Customer support: Chat, Telephonic
● Experience on any support ticketing system
● Communication Skills: Verbal & written
Preferred Experience and Skills
● Prior G Suite deployment and/or administration experience. Google Deployment
Specialist certification, or ability to obtain this certification within short order.
● Configure and deploy G Suite for enterprise customers.
● Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
● Respond to queries either via the ticketing system or over the phone.
● Ask questions to determine the nature of problems.
● Walk customers through the problem-solving process
● Follow up with customers to ensure issue has been resolved

● Provide routine reports to clients and management on status of project tasks and
associated deliverables.
● Gather and document client requirements to establish project scope and approach.
● Strong communication and interpersonal skills
● Strong dedication to documenting processes, procedures, projects, and status.
● Strong analytical/problem-solving skills.
● Flexibility and ability to prioritize individual workload

About Wursta
Founded in 2014 by a former Googler, Wursta is innovating and growing. We are building a
strong foundational team and establishing many of the elements of culture and ethics that
will drive our growth for years to come. We are also establishing partnerships with
world-class software companies, like Google. Our clients range from small and growing
organizations to the largest companies in the world.

Thank You

Your application was submitted successfully.

  • Location
    Quito, Pichincha
  • Department
    Client Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level