Google Workspace Support Specialist

Support · Austin, Texas
Department Support
Employment Type Full-Time
Minimum Experience Mid-level

We are looking for an experienced, self-motivated, detail-oriented, collaborative, and results-driven G Suite Support Specialist looking to catapult his/her self, our clients, and his/her colleagues through hard work.  Be able to learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and grow-all while keeping our customers happy.  Position includes organizing, implementing, and managing projects; learning about and implementing new technologies; and interacting with customers to deliver outstanding customer service and value.  Because we are growing, there is a lot of room for growth within Wursta!  This position is remote and will be supporting a US based company

Why Wursta?

At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results.  We focus on generating value and are obsessed with internal and external improvement and growth.  And our results speak for themselves.  We have created a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuitive and effective process improvements.

Educational Qualifications

Graduation in Computer Science, Information Technology, Electronics & Communication, Computer Applications.

Required Working Experience

2 - 5 years

  • Working knowledge of DNS
  • Working knowledge of any mail server. Preferred G Suite admin
  • L2 and L3 level support
  • Customer support: Chat, Telephonic
  • Experience on any support ticketing system
  • Communication Skills: Verbal & written

Preferred Experience and Skills

  • Prior G Suite deployment and/or administration experience.  Google Deployment Specialist certification, or ability to obtain this certification within short order.
  • Configure and deploy G Suite for enterprise customers.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either via the ticketing system or over the phone.
  • Ask questions to determine the nature of problems.
  • Walk customers through the problem-solving process
  • Follow up with customers to ensure issue has been resolved
  • Provide routine reports to clients and management on status of project tasks and associated deliverables.
  • Gather and document client requirements to establish project scope and approach.
  • Strong communication and interpersonal skills
  • Strong dedication to documenting processes, procedures, projects, and status.
  • Strong analytical/problem-solving skills.
  • Flexibility and ability to prioritize individual workload

About Wursta

Founded in 2014 by a former Googler, Wursta is innovating and growing.  We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come. We are also establishing partnerships with world-class software companies, like Google.  Our clients range from small and growing organizations to the largest companies in the world. 

 Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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  • Location
    Austin, Texas
  • Department
  • Employment Type
  • Minimum Experience