Cloud Technical Solutions Engineer

Google Cloud Platform · Austin, Texas
Department Google Cloud Platform
Employment Type Full-Time
Minimum Experience Mid-level
Compensation DOE

About the job


The Wursta GCP team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees and partners.

As a Technical Solutions Engineer you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to resolve the issue.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. This will include a need to sometimes work non-standard work hours or shifts (nights, weekends and holidays), and may include weekend work. If you do not qualify for this Cloud Technical Solutions Engineer Assured Workloads role, please check out our other Cloud Technical Solutions Engineering opportunities.


Responsibilities


  • Understand customer impact, manage escalations through diagnosis, troubleshooting, resolution on Google Cloud Platform (GCP) products through excellent customer management, and contribute to Supportability Engineering with product, site reliability, and engineering teams to improve product quality and reduce contact rate.
  • Develop in-depth understanding of products on GCP technologies and solutions by troubleshooting, reproducing, and determining root cause.
  • Act as subject matter expert for stakeholders and customer organizations, resolve technical deployment obstacles related with products, through understanding issue management and resolution processing.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support.
  • Improve support experience by developing best practices/playbooks based on learnings according to complex customer requirements and technical implementations.


Minimum qualifications:


  • Bachelor's degree in Computer Science, Engineering, a related field, or equivalent practical experience.
  • Experience with Hybrid/Cloud and On-prem Infrastructure design and deployment.
  • Networking and Systems Engineering is Plus
  • Google Certifications is a plus (Cloud Architect, Cloud Network Engineer, etc.)
  • Ability to work differing work rotations/shifts and non-standard work hours.


Preferred qualifications:


  • Experience with technologies, architecture/infrastructure needs, compute infrastructure, supporting, and maintaining cloud solutions.
  • Experience supporting products like SQL Server, Storage Spaces Direct, and Active Directory.
  • Experience with IaaS (e.g., virtual machines, networks, on-premises/hybrid cloud computing, monitoring, security models, logging, local and cloud storage).
  • Experience with group policy and managing patching with products in hybrid/cloud platform environments.
  • Experience with high availability, disaster recovery, multi-tenancy, scale out and scale up architectures, shared storage solutions, and clustering solutions.
  • Knowledge of enterprise-grade Windows operating systems, Linux/Unix, and network technologies.



About Wursta


Founded in 2014 by a former Googler, Wursta is innovating and growing. We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come. We are also establishing partnerships with world-class software companies, like Google. Our clients range from small and growing organizations to the largest companies in the world.


Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Thank You

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  • Location
    Austin, Texas
  • Department
    Google Cloud Platform
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    DOE