Technical Solutions Support Engineer

Support · Austin, Texas
Department Support
Employment Type Full-Time

Wursta is looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and support our customers on their cloud journey. Moreover, technical support staff need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. The technical support staff report to the Customer Support Manager and ensure the expected level of customer service that Wursta is known for.

 


Why Wursta?


At Wursta, we hire motivated people and give them autonomy, training, and resources to solve problems for our clients and deliver excellent results.  We focus on generating value and are obsessed with internal and external improvement and growth.  And our results speak for themselves.  We have created a new breed of consultants and technical experts in the enterprise cloud industry that combine strong technical know-how with ingenuitive and effective process improvements. 


We offer a holistic, collaborative approach to Cloud productivity that is focused on customer success. Customer success means helping our customers thrive by improving user adoption experience, anticipating, and proactively solving problems, bringing ingenuity to the market, and increasing efficiency both internally and externally.


Position Requirements:

  • Excellent communication and presentation skills with ability to describe complex technical issues to non-technical professionals.
  • Technical experience with computer software, including the installation and configuration of desktop and browser software.
  • Highly self-motivated, independent and customer focused.
  • Experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions.
  • Well-organized with the ability to multi-task and work with minimal supervision.
  • Experience with managing hosted services / SaaS is preferred.
  • Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.


 


About Wursta


Founded in 2014 by a former Googler, Wursta is innovating and growing.  We are building a strong foundational team and establishing many of the elements of culture and ethics that will drive our growth for years to come. We are also establishing partnerships with world-class software companies, like Google.  Our clients range from small and growing organizations to the largest companies in the world. 


Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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  • Location
    Austin, Texas
  • Department
    Support
  • Employment Type
    Full-Time